{"id":792,"date":"2020-10-20T14:36:05","date_gmt":"2020-10-20T12:36:05","guid":{"rendered":"http:\/\/wordpress.p566832.webspaceconfig.de\/?page_id=792"},"modified":"2026-03-31T14:28:52","modified_gmt":"2026-03-31T12:28:52","slug":"support-application-management","status":"publish","type":"page","link":"https:\/\/www.pikon.com\/de\/leistungen\/support-application-management\/","title":{"rendered":"Support &#038; Application Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"792\" class=\"elementor elementor-792\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bbef6b elementor-section-height-min-height header-boxed elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8bbef6b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b883e1b\" data-id=\"b883e1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79bb609 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79bb609\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-38883df\" data-id=\"38883df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6694344 elementor-widget elementor-widget-heading\" data-id=\"6694344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">SAP Support &amp; Appli&shy;cation Manage&shy;ment Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c930df2 elementor-widget elementor-widget-heading\" data-id=\"c930df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-medium\">Support \u201eMade in Europe\u201c: Lokal mit globalem Fokus<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00564bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00564bd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a42b5b0\" data-id=\"a42b5b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f8b7a5 elementor-widget elementor-widget-global elementor-global-628 elementor-widget-breadcrumbs\" data-id=\"8f8b7a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.pikon.com\/de\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1cf5d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1cf5d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d817329\" data-id=\"d817329\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42ce318 elementor-widget elementor-widget-heading\" data-id=\"42ce318\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wir halten Ihrer IT den R\u00fccken frei<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-283e507 elementor-widget elementor-widget-text-editor\" data-id=\"283e507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mitarbeitende in der IT stehen vor gro\u00dfen Herausforderungen, um mit der Digitalisierung und der Komplexit\u00e4t der modernen IT-Syteme Schritt zu halten.\u00a0Wir schaffen Ihrer IT den n\u00f6tigen Freiraum f\u00fcr ihre Kernaufgaben, indem wir den t\u00e4glichen 2nd und 3rd Level Support f\u00fcr SAP BI, SAP ERP und Softwareentwicklung \u00fcbernehmen. Au\u00dferdem halten wir Ihre Systeme up-to-date zu gesetzlichen Anforderungen weltweit.<\/p><p>Dabei legen wir Wert auf eine hohe Qualit\u00e4t durch PIKON-eigene Ressourcen statt anonymer Off-Shore-Call-Center.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dd62c9 elementor-widget elementor-widget-heading\" data-id=\"0dd62c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Die Herausforderungen f\u00fcr Ihre IT durch die Digitalisierung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82db42c elementor-widget elementor-widget-text-editor\" data-id=\"82db42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Aufgaben und Herausforderungen, denen sich IT-Abteilungen gegen\u00fcbersehen, sind \u00e4u\u00dferst vielschichtig und anspruchsvoll. Einerseits m\u00fcssen sie st\u00e4ndig einen Abgleich zwischen den betriebswirtschaftlichen Prozessanforderungen und ihrer Umsetzung in der IT herstellen. Dies erfordert eine enge Zusammenarbeit und ein tiefes Verst\u00e4ndnis f\u00fcr die Gesch\u00e4ftsziele des Unternehmens. Andererseits m\u00fcssen IT-Abteilungen die <a href=\"https:\/\/www.pikon.com\/de\/leistungen\/beratung\/competence-center-for-legal-requirements\/\">weltweiten gesetzlichen Anforderungen<\/a> kennen und sicherstellen, dass diese in ihren Systemen und Prozessen umgesetzt werden. Die Nichteinhaltung solcher Vorschriften kann schwerwiegende Konsequenzen haben.<\/p><p>Der interne Ressourcenmangel, eine angespannte politische Situation und der weiterhin andauernde Fachkr\u00e4ftemangel zwingen viele Unternehmen dazu, Teile ihrer IT-Aufgaben auszulagern, was wiederum die Notwendigkeit der Kostentransparenz verst\u00e4rkt. Es ist entscheidend, die Ausgaben und Leistungen im Griff zu behalten. Die Rolle der IT hat sich von der reinen Umsetzung hin zum Enabler von Gesch\u00e4ftserfolgen gewandelt. Damit einher geht eine gro\u00dfe strategische Verantwortung f\u00fcr IT-Leiter, die Ressourcen f\u00fcr den Wandel bereitstellen m\u00fcssen.<\/p><p>Insbesondere komplexe Transformationsprojekte wie die Einf\u00fchrung von S\/4HANA oder BW\/4HANA binden oft erhebliche Ressourcen in der IT, was die Bew\u00e4ltigung anderer Herausforderungen zus\u00e4tzlich erschwert.<\/p><p>Insgesamt erfordert die moderne IT-Landschaft ein breites Spektrum an F\u00e4higkeiten und eine kluge Strategie, um diesen Herausforderungen erfolgreich zu begegnen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8b07e53 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"8b07e53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24d9076 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"24d9076\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e64cfe elementor-absolute elementor-widget elementor-widget-heading\" data-id=\"5e64cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\"<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68bc602 elementor-widget-tablet__width-inherit elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"68bc602\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:86095,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;speed&quot;:1000,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-86095\">.elementor-86095 .elementor-element.elementor-element-e7ef1cc{--display:flex;--flex-direction:row;--container-widget-width:calc( ( 1 - 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Durch deren hohe Expertise werden schwierige Anfragen schnell und kompetent erfasst.<br \/>\nDie eigenst\u00e4ndige Bearbeitung von Themen entlastet nicht nur unsere interne IT enorm, sondern zus\u00e4tzlich auch die in Fachabteilungen beheimateten Keyuser.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759acdc elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"759acdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wolfgang Chodura<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c715651 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"c715651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Head of ITS, zwissTEX Germany GmbH <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa4b21a e-con-full elementor-hidden-desktop elementor-hidden-tablet e-ecs-flex e-flex e-con e-child\" data-id=\"fa4b21a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c12123 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"1c12123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"275\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/11\/zwissTEX-grau.jpg\" class=\"attachment-large size-large wp-image-70937\" alt=\"\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/11\/zwissTEX-grau.jpg 500w, https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/11\/zwissTEX-grau-300x165.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711b952 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"711b952\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9930d elementor-widget elementor-widget-heading\" data-id=\"1a9930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wolfgang Chodura<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba17cf elementor-widget elementor-widget-heading\" data-id=\"4ba17cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Head of ITS, zwissTEX Germany GmbH <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"86095\" class=\"elementor elementor-86095 swiper-slide e-loop-item e-loop-item-88586 post-88586 testimonial type-testimonial status-publish hentry tag-e-invoicing-tax-reporting tag-support-de line_of_business-sonstige no-featured-image-padding\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-e7ef1cc e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"e7ef1cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4127a6 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d4127a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"181\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-768x181.jpg\" class=\"attachment-medium_large size-medium_large wp-image-77189\" alt=\"\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-768x181.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-300x71.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-600x141.jpg 600w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae1f7c3 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"ae1f7c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a5c5f elementor-widget elementor-widget-text-editor\" data-id=\"a9a5c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das Team von PIKON ist nicht nur mit den erforderlichen rechtlichen Anforderungen vertraut, sondern versteht auch unsere Prozesse und ist mit dem SAP-System bestens vertraut. Dies hat zu schnellen und unkomplizierten Implementierungen der SAP Document and Reporting Compliance in verschiedenen Tochtergesellschaften in verschiedenen L\u00e4ndern gef\u00fchrt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759acdc elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"759acdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Selcuk Kayaci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c715651 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"c715651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Head of Fin Services, Billing &amp; Taxation, Corporate Functions IT, Hilti Group<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa4b21a e-con-full elementor-hidden-desktop elementor-hidden-tablet e-ecs-flex e-flex e-con e-child\" data-id=\"fa4b21a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c12123 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"1c12123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515.jpg\" class=\"attachment-large size-large wp-image-77189\" alt=\"\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515.jpg 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-300x71.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-768x181.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/Hilti_Logo_red_2016_sRGB-e1717756721515-600x141.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711b952 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"711b952\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9930d elementor-widget elementor-widget-heading\" data-id=\"1a9930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Selcuk Kayaci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba17cf elementor-widget elementor-widget-heading\" data-id=\"4ba17cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Head of Fin Services, Billing &amp; Taxation, Corporate Functions IT, Hilti Group<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"86095\" class=\"elementor elementor-86095 swiper-slide e-loop-item e-loop-item-88477 post-88477 testimonial type-testimonial status-publish hentry tag-sap-s-4hana-de tag-support-de line_of_business-sonstige no-featured-image-padding\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-e7ef1cc e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"e7ef1cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4127a6 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d4127a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"79\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/hep_solar_Logo_kompakt_positiv_RGB-1-e1709806084436.png\" class=\"attachment-medium_large size-medium_large wp-image-77192\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae1f7c3 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"ae1f7c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a5c5f elementor-widget elementor-widget-text-editor\" data-id=\"a9a5c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Zusammenarbeit mit PIKON w\u00e4hrend der S\/4HANA Einf\u00fchrung war f\u00fcr uns bei hep Global GmbH ein voller Erfolg. Dank des umfassenden und effizienten Supports k\u00f6nnen wir uns voll auf die weiteren Roll-Outs konzentrieren. PIKONs Expertise und die hohe Qualit\u00e4t ihrer Dienstleistungen haben ma\u00dfgeblich dazu beigetragen, unsere IT-Infrastruktur zu modernisieren und unsere Position im Bereich der erneuerbaren Energien zu st\u00e4rken. Die Fortf\u00fchrung des Supports durch PIKON auch nach der S\/4HANA Einf\u00fchrung ist eine gro\u00dfe Entlastung f\u00fcr unsere IT.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759acdc elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"759acdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Joachim Kindler<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c715651 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"c715651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vice President IT, hep Global GmbH<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa4b21a e-con-full elementor-hidden-desktop elementor-hidden-tablet e-ecs-flex e-flex e-con e-child\" data-id=\"fa4b21a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c12123 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"1c12123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"79\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/06\/hep_solar_Logo_kompakt_positiv_RGB-1-e1709806084436.png\" class=\"attachment-large size-large wp-image-77192\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711b952 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"711b952\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9930d elementor-widget elementor-widget-heading\" data-id=\"1a9930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Joachim Kindler<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba17cf elementor-widget elementor-widget-heading\" data-id=\"4ba17cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vice President IT, hep Global GmbH<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"86095\" class=\"elementor elementor-86095 swiper-slide e-loop-item e-loop-item-88452 post-88452 testimonial type-testimonial status-publish hentry tag-reporting-de tag-sap-s-4hana-de tag-support-de line_of_business-chemie-und-pharma no-featured-image-padding\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-e7ef1cc e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"e7ef1cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4127a6 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d4127a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"91\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2020\/11\/Boehringer_Logo_RGB_Black-klein.png\" class=\"attachment-medium_large size-medium_large wp-image-84783\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae1f7c3 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"ae1f7c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a5c5f elementor-widget elementor-widget-text-editor\" data-id=\"a9a5c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit PIKON haben wir einen zuverl\u00e4ssigen Partner an unserer Seite \u2013 engagiert und fokussiert auf die Qualit\u00e4t der Arbeit. Gemeinsam erreichen wir eine hohe Akzeptanz bei unseren Anwendern.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c715651 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"c715651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">  Leiter Business Intelligence (Enabling Functions &amp; Operations), Boehringer Ingelheim Pharma GmbH &amp; Co. KG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa4b21a e-con-full elementor-hidden-desktop elementor-hidden-tablet e-ecs-flex e-flex e-con e-child\" data-id=\"fa4b21a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c12123 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"1c12123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"91\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2020\/11\/Boehringer_Logo_RGB_Black-klein.png\" class=\"attachment-large size-large wp-image-84783\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711b952 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"711b952\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba17cf elementor-widget elementor-widget-heading\" data-id=\"4ba17cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">  Leiter Business Intelligence (Enabling Functions &amp; Operations), Boehringer Ingelheim Pharma GmbH &amp; Co. KG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2121d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2121d6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4242c4f\" data-id=\"4242c4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-461554e elementor-widget elementor-widget-text-editor\" data-id=\"461554e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>So unterst\u00fctzen wir Sie mit unserem Full-Service SAP Support-Konzept<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8bcbdbd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8bcbdbd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ecc0440\" data-id=\"ecc0440\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdf751b elementor-widget elementor-widget-text-editor\" data-id=\"bdf751b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Second\/Third Level Support<\/li><li>Annahme, Bearbeitung &amp; Monitoring von Tickets<\/li><li>Scheduling &amp; Monitoring von Prozessketten<\/li><li>Systemanalyse und Performance-Optimierung<\/li><li>Erstellung von Dokumentation<\/li><li>Durchf\u00fchrung von fachlichen und technischen Tests (z.B. bei Support Package Upgrades)<\/li><li>Durchf\u00fchrung von Schulungen<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4781d62\" data-id=\"4781d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fecc7a0 elementor-widget elementor-widget-text-editor\" data-id=\"fecc7a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.pikon.com\/de\/leistungen\/beratung\/erp\/#Support\">Support im Bereich Enterprise Resource Planning<\/a><\/li><li><a href=\"https:\/\/www.pikon.com\/de\/leistungen\/beratung\/analytics-reporting\/#BI-Support\">Support im Bereich Analytics &amp; Reporting<\/a><\/li><li><a href=\"https:\/\/www.pikon.com\/de\/leistungen\/custom-development\/#Werkbank\">Support im Bereich Custom Development<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-210efb3 elementor-widget elementor-widget-heading\" data-id=\"210efb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support und Application Management bei PIKON<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a42672c elementor-widget elementor-widget-text-editor\" data-id=\"a42672c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Durch unser standardisiertes PIKON-Supportkonzept und 30 Jahre Erfahrung bieten wir Ihnen folgenden Mehrwert:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87058eb elementor-widget elementor-widget-text-editor\" data-id=\"87058eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Ein zentraler Anlaufpunkt<\/strong> f\u00fcr Ihre SAP-Themen<\/li><li><strong>Einfache Erfassung von Incidents<\/strong> \u00fcber das webbasierte Jira-Ticket-System.<\/li><li><strong>Feste Ansprechperson<\/strong> f\u00fcr den Supportprozess: Sie haben einen Single Point of Contact (SPOC) \u00fcber den PIKON Engagement Manager.<\/li><li><strong>\u201eGlocal\u201c<\/strong> =&gt; Globaler Ansatz mit lokalem Wissen\/ lokalen Ressourcen: SAP Incidents Management aus Europa: kein Off-Shore-Call-Center, bei dem Sie in einer Warteschlange landen, stattdessen PIKON-eigene, erfahrene Ressourcen.<\/li><li><strong>Optimierung und Wartung<\/strong> Ihres Systems durch fortlaufende Anpassung an Ihre betriebswirtschaftlichen Prozesse.<\/li><li>Durch ein <strong>Onboarding-Konzept<\/strong> werden im Vorfeld wichtige Fragen zu Ihrem bestehenden System und Anwendungen ausgearbeitet.<\/li><li><strong>Entlastung Ihrer Kolleg:innen<\/strong> (z. B. Urlaubsvertretungen, Monatsabschluss-Arbeiten, usw.)<\/li><li><strong>Transparentes (Kosten-)Konzept<\/strong>: Ihre Kosten und ben\u00f6tigten Ressourcen f\u00fcr Support sind exakt planbar.<\/li><li>Wir haben <strong>Erfahrung in diversen\u00a0<a href=\"https:\/\/www.pikon.com\/de\/branchen\/\">Branchen <\/a><\/strong>z. B. f\u00fcr Maschinen- und Anlagenbau (Make-to-order, Engineer-to-order), Automotive, Chemie.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42ac15c elementor-widget elementor-widget-spacer\" data-id=\"42ac15c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2960207 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2960207\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-82a705f\" data-id=\"82a705f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55b2e5f elementor-widget elementor-widget-image\" data-id=\"55b2e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/03\/Andreas-Adam-2023-scaled-e1679395184783-300x300.jpg\" class=\"attachment-medium size-medium wp-image-61796\" alt=\"\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/03\/Andreas-Adam-2023-scaled-e1679395184783-300x300.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/03\/Andreas-Adam-2023-scaled-e1679395184783-150x150.jpg 150w, https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/03\/Andreas-Adam-2023-scaled-e1679395184783.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c4fb9b\" data-id=\"0c4fb9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa0e8de elementor-widget elementor-widget-heading\" data-id=\"aa0e8de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Support und Application Management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03feaf4 elementor-widget elementor-widget-heading\" data-id=\"03feaf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> So unterst\u00fctzen wir Sie:\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf303e elementor-widget elementor-widget-text-editor\" data-id=\"5cf303e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfahren Sie, wie sie den 2nd und 3rd Level Support effektiver und kosteng\u00fcnstiger aufziehen k\u00f6nnen und wertvollen Input f\u00fcr die Weiterentwicklung Ihrer SAP Systeme und Entwicklungen bekommen. Vereinbaren Sie ein unverbindliches Beratungsgespr\u00e4ch mit unserem Support-Fachmann Andreas Adam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4892c elementor-widget elementor-widget-button\" data-id=\"3e4892c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#Kontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Termin anfragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa1bdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daa1bdd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01e8a5a\" data-id=\"01e8a5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae2d2a elementor-widget elementor-widget-heading\" data-id=\"8ae2d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ihr Weg zum Application Management Service bei PIKON<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"ep-section-eql-height elementor-section elementor-inner-section elementor-element elementor-element-e6d59ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" bdt-height-match=\"target: .ep-section-eql-height .elementor-element .elementor-widget &gt; div\" data-id=\"e6d59ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7475543\" data-id=\"7475543\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3b082a bdt-icon-type-image elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"c3b082a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1305\" height=\"665\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1.png\" class=\"attachment-full size-full\" alt=\"Analyse\/Onboarding-Prozess\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1.png 1305w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1-300x153.png 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1-1024x522.png 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1-768x391.png 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt1-1-600x306.png 600w\" sizes=\"(max-width: 1305px) 100vw, 1305px\" \/>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tAnalyse\/Onboarding-Prozess\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>In einem Analyseworkshop betrachten wir Ihre Systeme und Prozesse. Das Ziel dieses Vorgehens dient dem genauen Verst\u00e4ndnis Ihrer Systemlandschaft und Ihrer Prozesse. Durch ein standardisiertes Konzept arbeiten wir heraus, wie der Support aufgebaut sein muss, damit wir Sie optimal unterst\u00fctzen.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a class=\"bdt-ep-advanced-icon-box-readmore\" href=\"#Kontakt\">\n\t\t\t\t\t\t\n\t\t\t\t\t\tAnalyseworkshop anfragen\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-angle-double-right\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9b6ae25\" data-id=\"9b6ae25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b82d2c bdt-icon-type-image elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"3b82d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1305\" height=\"665\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2.png\" class=\"attachment-full size-full\" alt=\"Ma\u00dfgeschneidertes AMS-Konzept\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2.png 1305w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2-300x153.png 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2-1024x522.png 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2-768x391.png 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt2-600x306.png 600w\" sizes=\"(max-width: 1305px) 100vw, 1305px\" \/>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tMa\u00dfgeschneidertes AMS-Konzept\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>Sie erhalten das auf Grundlage des Analyseworkshops erstellte Konzept f\u00fcr individuell auf Ihre Bed\u00fcrfnisse zugeschnittene Application Management Services. Dies beinhaltet u.a die SLA\u2019s, die Konfiguration des Ticketportals und die Darstellung des Support-Prozesses f\u00fcr Ihr Unternehmen.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ee09f29\" data-id=\"ee09f29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-033c91a bdt-icon-type-image elementor-position-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"033c91a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1305\" height=\"665\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3.png\" class=\"attachment-full size-full\" alt=\"Start des Application Management Services\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3.png 1305w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3-300x153.png 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3-1024x522.png 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3-768x391.png 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/06\/Support_Schritt3-600x306.png 600w\" sizes=\"(max-width: 1305px) 100vw, 1305px\" \/>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tStart des Application Management Services\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>Wir bearbeiten Ihre Incidents und Change Requests. Erkennen unsere Mitarbeitenden Optimierungspotentiale durch die Themenclusterung bzw. die Arbeit an Ihren Supportthemen weisen wir Sie nat\u00fcrlich auf diese hin.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-76db566 elementor-widget elementor-widget-spacer\" data-id=\"76db566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6476a4 elementor-widget elementor-widget-text-editor\" data-id=\"c6476a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"DE\">Die Aufgabenverteilung zwischen Ihrer eigenen Supportorganisation und PIKON kann flexibel gestaltet werden, je nach Ihren Anforderungen \u00fcbernehmen wir den Level 2 oder 3 Support:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5970e67 elementor-widget elementor-widget-heading\" data-id=\"5970e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ablauf des PIKON SAP Supports basierend auf dem ITIL-Standard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f8235ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8235ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2dc0f31\" data-id=\"2dc0f31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6e2d46 elementor-widget elementor-widget-image\" data-id=\"e6e2d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Helpdesk-Support-Service\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA5MTUsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wOFwvSGVscGRlc2stU3VwcG9ydC1TZXJ2aWNlLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2690\" height=\"1869\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service.png\" class=\"attachment-full size-full wp-image-80915\" alt=\"\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service.png 2690w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-300x208.png 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-1024x711.png 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-768x534.png 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-1536x1067.png 1536w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-2048x1423.png 2048w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/08\/Helpdesk-Support-Service-600x417.png 600w\" sizes=\"(max-width: 2690px) 100vw, 2690px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c1622f7\" data-id=\"c1622f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7791321 elementor-widget elementor-widget-text-editor\" data-id=\"7791321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00dcber einen zentralen Zugang zum PIKON-Support-System (jira) erfassen Sie Tickets f\u00fcr Ihre Probleme\/Incidents oder Change Requests. Der weitere Ablauf gestaltet sich folgenderma\u00dfen:<\/p><ul><li>Tickets k\u00f6nnen jederzeit durch vom Kunden benannte Personen erfasst werden. Auch kundenspezifische Informationen k\u00f6nnen in der Ticketbearbeitung hinterlegt werden.<\/li><li>Der Anwender muss nicht den richtigen Ansprechpartner bei PIKON kennen, die Zuordnung des Bearbeitenden erfolgt automatisch durch unsere Supportorganisation.<\/li><li>Der Bearbeitungsstatus, die gesamte Kommunikation zum Ticket sowie dessen L\u00f6sung kann jederzeit im Portal nachvollzogen werden. Standardm\u00e4\u00dfig wird der Ticketersteller \u00fcber alle \u00c4nderungen am Ticket auch per Mail informiert.<\/li><li>Sie m\u00fcssen nicht jedes einzelne Ticket beauftragen. Durch den Supportvertrag ist die Unterst\u00fctzung \u00fcber die festgelegte Laufzeit geregelt.<\/li><li>Sie erhalten eine monatliche Abrechnung der Ist-Aufw\u00e4nde, dadurch ist die volle Transparenz der Kosten gew\u00e4hrleistet.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f04fbd elementor-widget elementor-widget-spacer\" data-id=\"1f04fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab9094 elementor-widget elementor-widget-heading\" data-id=\"8ab9094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Referenzen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a99b7 elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"b7a99b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;navigation&quot;:&quot;dots&quot;,&quot;autoplay&quot;:&quot;no&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:20,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"Erhard\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQ4NjUsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIxXC8wM1wvRXJoYXJkLTEucG5nIiwic2xpZGVzaG93IjoiYjdhOTliNyJ9\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2021\/03\/Erhard-1.png\" alt=\"Erhard\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"Hilti_Logo_red_2016_sRGB.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzYwNTIsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNFwvSGlsdGlfTG9nb19yZWRfMjAxNl9zUkdCLWUxNzE1NjY4NTcxMzg0LmpwZyIsInNsaWRlc2hvdyI6ImI3YTk5YjcifQ%3D%3D\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/04\/Hilti_Logo_red_2016_sRGB-e1715668571384.jpg\" alt=\"Hilti_Logo_red_2016_sRGB.jpg\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"arnold\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzIzNjEsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wMVwvYXJub2xkLmdpZiIsInNsaWRlc2hvdyI6ImI3YTk5YjcifQ%3D%3D\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/01\/arnold.gif\" alt=\"arnold\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"zwissTEX\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzIzNjQsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wMVwvendpc3NURVgtc2NhbGVkLWUxNzA2MDkzMDQxNDEwLmpwZyIsInNsaWRlc2hvdyI6ImI3YTk5YjcifQ%3D%3D\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/01\/zwissTEX-scaled-e1706093041410.jpg\" alt=\"zwissTEX\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"hep_solar_Logo_kompakt_positiv_RGB\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzMyMjEsInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvaGVwX3NvbGFyX0xvZ29fa29tcGFrdF9wb3NpdGl2X1JHQi0xLWUxNzA5ODA2MDg0NDM2LnBuZyIsInNsaWRlc2hvdyI6ImI3YTk5YjcifQ%3D%3D\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/03\/hep_solar_Logo_kompakt_positiv_RGB-1-e1709806084436.png\" alt=\"hep_solar_Logo_kompakt_positiv_RGB\" \/><\/figure><\/a><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 6\"><a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b7a99b7\" data-elementor-lightbox-title=\"DKMS_Logo_2016\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NDM0MjksInVybCI6Imh0dHBzOlwvXC93d3cucGlrb24uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIxXC8wOFwvREtNU19Mb2dvXzIwMTYucG5nIiwic2xpZGVzaG93IjoiYjdhOTliNyJ9\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2021\/08\/DKMS_Logo_2016.png\" alt=\"DKMS_Logo_2016\" \/><\/figure><\/a><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d85b4d9 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"d85b4d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.pikon.com\/de\/referenzen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Alle Referenzen anzeigen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41b78b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41b78b2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a18adb5\" data-id=\"a18adb5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b77ff23 elementor-widget elementor-widget-heading\" data-id=\"b77ff23\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Kontakt\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sprechen Sie uns an<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec9b370 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec9b370\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-04cf14b\" data-id=\"04cf14b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-265f879 elementor-widget elementor-widget-shortcode\" data-id=\"265f879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='_form_312'><\/div><script type='text\/javascript' src='https:\/\/pikon.activehosted.com\/f\/embed.php?static=0&id=312&6A8059BE8DDB9&nostyles=0&preview=0'><\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column 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