{"id":58612,"date":"2022-12-21T14:46:40","date_gmt":"2022-12-21T13:46:40","guid":{"rendered":"https:\/\/www.pikon.com\/?p=58612"},"modified":"2026-02-04T09:18:07","modified_gmt":"2026-02-04T08:18:07","slug":"concept-or-person-what-it-takes-to-be-a-sap-key-user","status":"publish","type":"post","link":"https:\/\/www.pikon.com\/en\/blog\/concept-or-person-what-it-takes-to-be-a-sap-key-user\/","title":{"rendered":"Concept or person? What it takes to be a SAP key user"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"58612\" class=\"elementor elementor-58612 elementor-58156\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b31cb1d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b31cb1d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1797f69\" data-id=\"1797f69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4d3cad elementor-widget elementor-widget-text-editor\" data-id=\"b4d3cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">\u201cGood\u00a0<\/span><strong><span data-preserver-spaces=\"true\">SAP key users<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0are the key to success.\u201d Who hasn\u2019t read this statement in IT forums? Often the sentence is followed by requirements, definitions, job descriptions, and difficulties with and for key users.<\/span><\/p><p><span data-preserver-spaces=\"true\">This often suggests that we just have to find the right person, and the (sometimes extensive and critical) work of a key user will be done successfully. But what happens when you, as the responsible and dependent IT department, have little or no choice in the assigned key users?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f712e44 elementor-widget elementor-widget-heading\" data-id=\"f712e44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-large\">Content<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f0a094 elementor-widget elementor-widget-text-editor\" data-id=\"7f0a094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><a href=\"#Functions\">Various key user roles<\/a><\/li><li><a href=\"#Concept\">We think that without a concept, a key user is just a user who has overwhelming expectations placed on them.<\/a><\/li><li><a href=\"#Tasks\">Which tasks should the key users take on in the company (and also: which ones should they not) and how time-consuming are they?<\/a><\/li><li><a href=\"#sidenote\">Side note: Why introduce key users at all?<\/a><\/li><li><a href=\"#Requirements\">What are the key user requirements and how do I select the right candidate?<\/a><\/li><li><a href=\"#3pointtraining\">Why the PIKON 3-point training approach is applicable for a key user\u2019s essential tasks<\/a><\/li><li><a href=\"#Conclusion\">Having key users is not an excuse for IT to bury its head in the sand<\/a><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf27ad elementor-widget elementor-widget-menu-anchor\" data-id=\"2bf27ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Functions\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6949bd4 elementor-widget elementor-widget-heading\" data-id=\"6949bd4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Funktionen\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Various key user roles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73bff29 elementor-widget elementor-widget-text-editor\" data-id=\"73bff29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Key users are specialists and contacts for the module or their area. They can act in different roles (as coordinators, coaches, multipliers, and much more). They are often the first port of call for any questions and problems for both end users and IT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99316fc elementor-widget elementor-widget-image\" data-id=\"99316fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"897\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-1024x897.jpg\" class=\"attachment-large size-large wp-image-58648\" alt=\"SAP key user functions\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-1024x897.jpg 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-300x263.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-768x672.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-1536x1345.jpg 1536w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-2048x1793.jpg 2048w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-functions-600x525.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bebf530 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"bebf530\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29553b2\" data-id=\"29553b2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a96a3e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a96a3e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f681a4e\" data-id=\"f681a4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af416be elementor-position-left elementor-widget__width-initial bdt-icon-type-icon elementor-vertical-align-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"af416be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tFact Check\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">Key users are an important aspect of a project&#8217;s success and should definitely be involved. However, they are usually not trained in\u00a0<\/span><strong><span data-preserver-spaces=\"true\">testing methodology<\/span><\/strong><span data-preserver-spaces=\"true\">, often have implicit assumptions about how the software should work (usually specific to their own area of expertise), and it cannot always be guaranteed that they will have time. Have you considered all these aspects so far?<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fce561 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fce561\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6ba71c\" data-id=\"a6ba71c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-894b45f elementor-widget elementor-widget-menu-anchor\" data-id=\"894b45f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Concept\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b826ab elementor-widget elementor-widget-heading\" data-id=\"9b826ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We think that without a concept, a key user is just a user who has over-whelming expectations placed on them.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d3aff elementor-widget elementor-widget-text-editor\" data-id=\"16d3aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Key users do not have the same tasks in every company. Whereas in some companies they are used almost exclusively to launch new software (e.g. for user acceptance tests), in others, they are first-level support and also co-designers of critical processes. Therefore, the first critical aspect in designing a key user concept already starts at this point:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e30fc6 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5e30fc6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c2982b\" data-id=\"5c2982b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a98ce95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a98ce95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d2400a4\" data-id=\"d2400a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a3920c bdt-icon-type-image elementor-position-left elementor-widget__width-initial elementor-vertical-align-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"1a3920c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t<img decoding=\"async\" width=\"737\" height=\"1000\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/05\/SAP-Key-User-Vorschau-EN_komprimiert1.png\" class=\"attachment-full size-full\" alt=\"Whitepaper &quot;5 Steps to the Key User Concept&quot;\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/05\/SAP-Key-User-Vorschau-EN_komprimiert1.png 737w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/05\/SAP-Key-User-Vorschau-EN_komprimiert1-221x300.png 221w, https:\/\/www.pikon.com\/wp-content\/uploads\/2024\/05\/SAP-Key-User-Vorschau-EN_komprimiert1-600x814.png 600w\" sizes=\"(max-width: 737px) 100vw, 737px\" \/>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tWhitepaper \"5 Steps to the Key User Concept\"\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>The \u2018<strong>SAP Key User Concept PDF<\/strong>\u2019 enables you to develop an SAP Key User Concept step by step. Each chapter not only provides valuable information, but also suitable reflection questions to help you identify and answer your individual requirements and needs.<\/p><p>\u00a0<\/p><p><a class=\"cta-button\" href=\"https:\/\/www.pikon.com\/en\/doc\/5-steps-to-the-sap-key-user-concept\/\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-440eb3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"440eb3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f88ff53\" data-id=\"f88ff53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c43084 elementor-widget elementor-widget-menu-anchor\" data-id=\"5c43084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Tasks\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374f877 elementor-widget elementor-widget-heading\" data-id=\"374f877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which tasks should the key users take on in the company (and also: which ones should they not) and how time-consuming are they?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c53845 elementor-widget elementor-widget-text-editor\" data-id=\"0c53845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">It is crucial to clearly formulate the\u00a0<\/span><strong><span data-preserver-spaces=\"true\">scope<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0of these tasks in terms of\u00a0<\/span><strong><span data-preserver-spaces=\"true\">time and quality requirements<\/span><\/strong><span data-preserver-spaces=\"true\">: Are they one-off tasks as part of projects, are regular meetings with the specialist department or IT planned, how should communication be clarified for support requests beyond first-level, and much more.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdd2ef9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"bdd2ef9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a6cc12\" data-id=\"0a6cc12\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8c231e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c231e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-09d9f51\" data-id=\"09d9f51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3a6b0a elementor-position-left elementor-widget__width-initial bdt-icon-type-icon elementor-vertical-align-top bdt-icon-effect-none elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"d3a6b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bdt-ep-advanced-icon-box-title ep-title-\">\n\t\t\t<span >\n\t\t\t\tNote\t\t\t<\/span>\n\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>The more precisely the tasks are formulated (ideally in cooperation with potential or existing key users) and the more accessible they are filed, the greater their potential impact.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb14a8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb14a8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2eac7e5\" data-id=\"2eac7e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac2f133 elementor-widget elementor-widget-text-editor\" data-id=\"ac2f133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">It can also be helpful to assign some<\/span><strong><span data-preserver-spaces=\"true\">\u00a0more specific role terms<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0to the generally known key user term to understand the users of this role. Depending on the concept, this person can also be called a trainer, multiplier, coordinator, contact person, etc. This also increases the value within the company and enables a more intuitive understanding of the work done by the users. If process owners are also used in the company, especially when it is in the phase of introducing a system, these two roles should be clearly separated.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e7b4fb elementor-widget elementor-widget-menu-anchor\" data-id=\"0e7b4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"sidenote\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f20eb2c elementor-widget elementor-widget-heading\" data-id=\"f20eb2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Side note: Why introduce key users at all?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44374a3 elementor-widget elementor-widget-text-editor\" data-id=\"44374a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">Classic reasons for introducing key users are different problem areas that internal IT departments are confronted with:<\/span><\/p><ol><li><strong><span data-preserver-spaces=\"true\">Inadequate use<\/span><\/strong><span data-preserver-spaces=\"true\"> of software by users, wasting\u00a0<\/span><span data-preserver-spaces=\"true\">the potential of the software<\/span><\/li><li><strong><span data-preserver-spaces=\"true\">Requests<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0to IT are\u00a0<\/span><strong><span data-preserver-spaces=\"true\">imprecise<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><strong><span data-preserver-spaces=\"true\">or incomprehensible<\/span><\/strong><\/li><li><span data-preserver-spaces=\"true\">Problematic <\/span><strong><span data-preserver-spaces=\"true\">communication<\/span><\/strong><span data-preserver-spaces=\"true\"> between specialist departments\u00a0<\/span><span data-preserver-spaces=\"true\">and IT<\/span><\/li><li><span data-preserver-spaces=\"true\">IT projects <\/span><strong><span data-preserver-spaces=\"true\">fail<\/span><\/strong><\/li><li><strong><span data-preserver-spaces=\"true\">Inefficient<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0software use<\/span><\/li><li><strong><span data-preserver-spaces=\"true\">Capacity problems<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0due to excessive demand on first-level support<\/span><\/li><li><strong><span data-preserver-spaces=\"true\">Poor induction<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0of new employees<\/span><\/li><li><strong><span data-preserver-spaces=\"true\">Lack of contacts <\/span><\/strong><span data-preserver-spaces=\"true\">for SAP implementation projects<\/span><\/li><\/ol><p><span data-preserver-spaces=\"true\">and much more.<\/span><\/p><p>The idea is that correctly promoted key users will improve these aspects. However, they are often just appointed and trained in the technology, but not prepared for their role and provided with sufficient resources.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e654c72 elementor-widget elementor-widget-menu-anchor\" data-id=\"e654c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Requirements\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c89766f elementor-widget elementor-widget-heading\" data-id=\"c89766f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the key user requirements and how do I select the right candi-date?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfcad4 elementor-widget elementor-widget-text-editor\" data-id=\"2bfcad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">Ideally, the next step is to select the right people for the job. However, what is more, important than frequently postulated personal characteristics, such as \u201cIT-savvy\u201d or \u201ccommunicative\u201d are the\u00a0<\/span><strong><span data-preserver-spaces=\"true\">framework conditions<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0these people work in.<\/span><\/p><ul><li><span data-preserver-spaces=\"true\">Are they\u00a0<\/span><strong><span data-preserver-spaces=\"true\">well<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><strong><span data-preserver-spaces=\"true\">networked<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0in their respective area of responsibility (as a future key user)?<\/span><\/li><li><span data-preserver-spaces=\"true\">Do they have the\u00a0<\/span><strong><span data-preserver-spaces=\"true\">time<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0for their tasks?<\/span><\/li><li><span data-preserver-spaces=\"true\">Are there any\u00a0<\/span><strong><span data-preserver-spaces=\"true\">role conflicts<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0(e.g. are key users also managers)?<\/span><\/li><li><span data-preserver-spaces=\"true\">Is\u00a0<\/span><strong><span data-preserver-spaces=\"true\">specialist training<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0on the technical requirements feasible?<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d88bee7 elementor-widget elementor-widget-heading\" data-id=\"d88bee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Criteria for the person<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d779d elementor-widget elementor-widget-image\" data-id=\"19d779d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"428\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-1024x428.jpg\" class=\"attachment-large size-large wp-image-58642\" alt=\"SAP key user requirements for persons\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-1024x428.jpg 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-300x125.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-768x321.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-1536x642.jpg 1536w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-2048x857.jpg 2048w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-for-persons-600x251.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b648ef5 elementor-widget elementor-widget-spacer\" data-id=\"b648ef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c10d8 elementor-widget elementor-widget-heading\" data-id=\"05c10d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Criteria for the situation (= framework conditions)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d844778 elementor-widget elementor-widget-image\" data-id=\"d844778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-1024x427.jpg\" class=\"attachment-large size-large wp-image-58645\" alt=\"SAP key user requirements framework conditions\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-1024x427.jpg 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-300x125.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-768x320.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-1536x641.jpg 1536w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-2048x854.jpg 2048w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-key-user-requirements-framework-conditions-600x250.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d18fd01 elementor-widget elementor-widget-text-editor\" data-id=\"d18fd01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>However, in many cases it is not possible to choose from several candidates. Therefore, the next step is of much greater importance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4860cba elementor-widget elementor-widget-menu-anchor\" data-id=\"4860cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"3pointtraining\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1172403 elementor-widget elementor-widget-heading\" data-id=\"1172403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why the PIKON 3-point training approach is applicable for a key user\u2019s essential tasks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce5cb3 elementor-widget elementor-widget-text-editor\" data-id=\"5ce5cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">No matter how qualified and experienced a newly selected key user is, it is advisable to take a\u00a0<\/span><strong><span data-preserver-spaces=\"true\">close look at the training needs<\/span><\/strong><span data-preserver-spaces=\"true\">. This also makes it clear which skills key users can expect from each other.<\/span><\/p><p><span data-preserver-spaces=\"true\">When\u00a0<\/span><strong><span data-preserver-spaces=\"true\">analyzing<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><strong><span data-preserver-spaces=\"true\">training needs<\/span><\/strong><span data-preserver-spaces=\"true\">, it is important to have general guidelines but also to take the respective department\u2019s individual specifics into account. It is often forgotten that exclusively technically focussed training in the relevant aspects of the software is not sufficient. In terms of process orientation, key users should at least have an overview of the potential impact of their work in the system for other departments.<\/span><\/p><p><span data-preserver-spaces=\"true\">Training on a key users\u2019 tasks as a multiplier also plays an often underestimated role. At best, it is negligent to assume that they can easily cope with the sometimes high communication workload that can arise from their tasks without explicit preparation (e.g. on dealing with conflicts, clarifying assignments, and similar topics).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac86f9c elementor-widget elementor-widget-image\" data-id=\"ac86f9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"618\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-768x618.jpg\" class=\"attachment-medium_large size-medium_large wp-image-58651\" alt=\"SAP Key User PIKON 3-point training approach\" srcset=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-768x618.jpg 768w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-300x241.jpg 300w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-1024x824.jpg 1024w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-1536x1235.jpg 1536w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-2048x1647.jpg 2048w, https:\/\/www.pikon.com\/wp-content\/uploads\/2022\/12\/SAP-Key-User-PIKON-3-point-training-approach-600x483.jpg 600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8ef49 elementor-widget elementor-widget-menu-anchor\" data-id=\"fa8ef49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Conclusion\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f6428 elementor-widget elementor-widget-heading\" data-id=\"b0f6428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Having key users is not an excuse for IT to bury its head in the sand<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-493cf4a elementor-widget elementor-widget-text-editor\" data-id=\"493cf4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A good concept should already take into account that it is not perfect when created. It is therefore essential to plan for the concept and its implementation to be regularly reviewed from the outset.<br \/><br \/>In addition to a fundamental evaluation, this also includes the framework conditions for succession arrangements and the targeted periods for the key users\u2019 work. Regular meetings between IT and key users to discuss progress should also be set from the outset.<br \/><br \/>Of course, despite the best preparation and the provision of a good concept, there are always other risks that make it difficult for key users to work smoothly and efficiently. If you are curious and want to find out which pitfalls you can avoid or if you want us to check your own key user concept, please contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf24e52 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"cf24e52\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d63472a\" data-id=\"d63472a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ca70c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ca70c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6826a32\" data-id=\"6826a32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b582bb elementor-widget elementor-widget-heading\" data-id=\"9b582bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a529f2a elementor-widget elementor-widget-text-editor\" data-id=\"a529f2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Arrange a non-binding web meeting in which we will answer your questions about the key user concept.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c1379df elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"c1379df\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8c9a6dd\" data-id=\"8c9a6dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-148546b elementor-widget__width-initial elementor-widget elementor-widget-pikon-author-box-widget\" data-id=\"148546b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pikon-author-box-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-widget-image-box elementor-position-left elementor-vertical-align-top\"><div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.pikon.com\/wp-content\/uploads\/2023\/03\/Martina_klein-1-150x150.jpg\" alt=\"Martina Ksinsik\" title=\"Martina Ksinsik\" loading=\"lazy\"\/><\/a><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">Martina Ksinsik<\/div><div class=\"elementor-image-box-position\">Customer Success Manager<\/div><div class=\"elementor-image-box-phone\"><a href=\"tel:+4968137962113\"><i class=\"fas fa-phone\"><\/i> +49 (0) 681 379 62 - 113<\/a><\/div><div class=\"elementor-image-box-mail\"><a href=\"mailto:martina.ksinsik@pikon.com\"><i class=\"fa-fw far fa-envelope\"><\/i> martina.ksinsik@pikon.com<\/a><\/div><div class=\"elementor-image-box-description\"><p><div class=\"activecampaign-inline-container \"><div class=\"activecampaign-inline-form\">[borlabs-cookie id=\"active-campaign-email-marketing-form\" type=\"content-blocker\"]<div class='_form_170'><\/div><script type='text\/javascript' src='https:\/\/pikon.activehosted.com\/f\/embed.php?static=0&id=170&6A98DF9026365&nostyles=0&preview=0'><\/script>[\/borlabs-cookie]<\/div><div class=\"activecampaign-inline-button\"><a class=\"cta-button\" href=\"#\">Make an appointment now<\/a><\/div><\/div><\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tasks of SAP key users are different depending on the company. A good concept brings success.<\/p>\n","protected":false},"author":79,"featured_media":58433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[400],"tags":[449],"class_list":["post-58612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alle-beitraege","tag-project-and-change-management","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Concept or person? What it takes to be a SAP key user<\/title>\n<meta name=\"description\" content=\"The tasks of an SAP key user vary greatly depending between companies. 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