Tailor-made Support

hep solar is a pioneer in the field of renewable energies and has grown considerably in recent years, partly due to company acquisitions. The consolidation of all legal entities posed a major challenge and the mapping of business processes, which until then had largely been in SAP Business One, was reaching its limits. The decision was therefore made to introduce SAP S/4HANA and gradually roll it out to all legal units. In PIKON, the company found a partner that would not only handle the SAP S/4HANA implementation, but also provide efficient support and solutions for all IT issues that arose after the go-live.

About hep Global GmbH

Since 2008, hep has been involved in the development, construction, operation and financing of solar parks worldwide. Hep strives to generate far more than just electricity and has developed large-scale photovoltaic plants with a total capacity of around 1,300 megawatts peak to date. With locations in Germany, Japan, Canada and the USA, hep itself manages 30 solar parks and is planning future projects with a capacity of around 5,300 megawatts peak.

“The collaboration with PIKON during the S/4HANA implementation was a complete success for us at hep Global GmbH. Thanks to the comprehensive and efficient support, we can concentrate fully on the further roll-outs. PIKON’s expertise and the high quality of their services have made a significant contribution to modernising our IT infrastructure and strengthening our position in the renewable energy sector. The continuation of support by PIKON even after the S/4HANA roll-out is a great relief for our IT.”

Joachim Kindler, Vice President IT
hep Global GmbH

The initial situation at hep

As part of the introduction of SAP S/4HANA, hep decided to outsource the internal support process. The aim was to focus internal IT on the system changeover and subsequent roll-outs and to keep support external even after the project was completed.

Our solution for hep: customised support

PIKON provided hep solar with comprehensive support during and after the introduction of SAP S/4HANA. In the event of problems or questions at 2nd and 3rd level, hep employees have the option of creating tickets quickly and easily via a web-based portal. These tickets are then processed by PIKON employees within a set time frame. The close connection between the project and support teams ensures high quality and efficient support for customer processes. Together with selected partners, PIKON takes on support tasks in the areas of logistics, finance, controlling, group reporting and software development to enable hep IT to concentrate fully on internal projects and other country roll-outs. In addition, the basic services integrated into the support programme monitor the system landscape and provide support in the event of changes.

Optimised internal IT through outsourcing of support

By outsourcing its support to PIKON, hep solar has been able to increase the efficiency of its internal IT resources. This enables the company to optimise its business processes and consolidate its leading position in the renewable energy sector. With the modernised IT infrastructure, hep is now able to react more quickly to market requirements and increase operational efficiency.