Employees in IT face significant challenges in keeping up with digitization and the complexity of modern IT systems. We provide your IT department with the necessary space to focus on their core tasks by taking over daily 2nd and 3rd level support for SAP BI, SAP ERP, and software development. Additionally, we ensure that your systems remain up-to-date with global legal requirements.
We prioritize high quality through PIKON’s in-house resources instead of anonymous offshore call centers.
IT departments face a multitude of intricate and demanding tasks and challenges. On one hand, they must continuously align operational process requirements with their implementation in IT systems. This demands close collaboration and a deep understanding of the company’s business objectives. On the other hand, IT departments must be well-versed in global regulatory requirements and ensure their implementation in systems and processes. Non-compliance with such regulations can have severe consequences.
Internal resource constraints, a tense political climate, and the ongoing shortage of skilled personnel compel many companies to outsource parts of their IT tasks, further emphasizing the need for cost transparency. Managing expenses and performance is crucial. The role of IT has evolved from mere implementation to being a facilitator of business success, carrying significant strategic responsibility for IT leaders who must allocate resources for transformation.
In particular, complex transformation projects like the adoption of S/4HANA or BW/4HANA often consume substantial IT resources, adding to the complexity of addressing other challenges.
Overall, the modern IT landscape demands a broad spectrum of skills and a thoughtful strategy to successfully confront these challenges.
We are very satisfied with the support provided by PIKON and their integrated partner TakeASP!
The service agents are always helpful and think in the best interest of zwissTEX. Their high expertise allows them to quickly and competently address challenging inquiries. The independent handling of issues not only significantly relieves our internal IT but also provides additional support to key users in specialised departments.
Wolfgang Chodura, Head of ITS
zwissTEX Germany GmbH
Through our standardized PIKON Support Concept and over 25 years of experience, we offer you the following added value:
Support and Application Management
Find out how you can set up 2nd and 3rd level support more effectively and cost-efficiently and get valuable input for the further development of your SAP systems and developments. Arrange a non-binding consultation with our support specialist Andreas Adam.
The distribution of tasks between your own support organisation and PIKON can be arranged flexibly. We can take over level 2 or 3 support, depending on your requirements:
You enter tickets for your problems/incidents or change requests via a central access to the PIKON support system (jira). The further procedure is as follows:
You are currently viewing a placeholder content from Active Campaign. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information